Regular website maintenance ensures your site remains secure, up-to-date, and functional. It helps prevent security breaches, maintains optimal performance, and ensures visitors have a positive user experience.

The frequency depends on the selected maintenance package and the nature of your website. Essential plans include monthly updates, while priority or premium plans include weekly or even daily checks and updates.

In most cases, updates can be carried out in a staging or backup environment to minimize downtime. If a brief interruption is necessary (for example, large-scale updates), I'll schedule it at low-traffic times and notify you in advance.

Yes. Most packages offer a set number of hours or tasks per month for content and design tweaks. For anything beyond those hours, additional fees may apply. I’ll always discuss and confirm any extra costs before proceeding.

Yes, with a 30 day notice. Also note, I offer discounted annual rates, so consider your long-term needs before canceling.

Yes. I understand that some clients want more control over content updates or certain maintenance tasks. I can provide training sessions or documentation, though you may still want professional oversight for security, backups, and more complex issues.

I look at factors like uptime, site speed, security incident prevention, and user engagement. For some clients, success also includes improved SEO rankings, higher conversion rates, or increased lead generation—though these may require additional marketing efforts.

Even small, static sites benefit from security updates, backups, and performance checks. Vulnerabilities can arise if Wix apps, third party apps or server software go unpatched. A basic maintenance plan ensures your site remains stable over time.

I typically need access to your website’s dashboard and a detailed email with any relevant documentation, brand guidelines, or content updates you want implemented.

Billing frequency varies—some plans are billed monthly, others quarterly or annually. I do offer discounts the longer you contract with me for website maintenance. I'll outline costs and payment terms in our contract. If you request additional tasks beyond your plan’s scope, I’ll provide a separate quote.

In many cases, yes. I'll first conduct a site audit to understand your website’s platform, third party apps, or custom code. Then, I will provide you with feedback on the best way to move forward with website maintenance.

Yes, I allow upgrades or downgrades if your small business needs change. We can discuss the best option based on your website's growth and traffic trends. We will then review the pricing and adjust accordingly.

No. I do not handle website hosting or domain registration billing. I can make suggestions for hosting and domain registration, however, my maintenance packages focus on your small business website's upkeep.

All of my maintenance packages include regular backups - monthly or bi-monthly depending on the package. The backups include both files and databases. I store them securely (in the cloud) so they’re available for quick restoration.

All of my maintenance plans include emergency support. If your site is down or compromised, I’ll prioritize resolving those issues as soon as possible. Check your package details to see your guaranteed response times.

If you have a request for a maintenance issue/question or update, I can be reached via email. Please provide as much detail as possible. If you are a new client, please fill out my New Project Form. I will notify you once the task is complete or if I need additional information.

Yes. I monitor sites for suspicious activity and do my best to prevent hacks. If your site is compromised, my security protocols include cleaning up malware, restoring from clean backups, and patching vulnerabilities. Some packages include faster response times.

I include basic on-site SEO (meta tags, alt text, content guidance) for both the Full Website Package and the Micro Website Package. I also provide ongoing on-site SEO optimization, technical SEO, and optional content creation in the Premium Website Maintenance Package.